| type | question |
Solution |
| illumination | The lamp is not bright |
1. Battery power supply, please charge the flashlight and try again; 2. The light source is damaged, use a multimeter to test whether the light source is damaged, if damaged, please replace the light source; 3. The switch button is invalid, please replace the switch button; 4. If the problem is not solved yet, please contact the local service center staff to solve it. |
| Lamp flashing | 1. Battery power failure, please charge the flashlight and try again; 2. If the problem is still not solved, please contact the local service center staff to solve it. | |
| The lamp cannot be charged normally | 1. If the charger or charging cable is damaged, please replace it with a new one in time. 2. If the battery is faulty, please replace it with a new one in time. 3. If the charging circuit board is faulty, please contact the local service center for a solution. 4. If the problem has not been solved yet, please contact the local service center for a solution. | |
| Lighbolist discharge time becomes shorter |
1. If the product is used at too low an ambient temperature, it is a normal phenomenon. 2. If the product is used at normal ambient temperature, the battery life has expired. Please replace the battery with a new one in time. 3. If the problem is not solved, please contact the local service center staff to resolve it. |
|
| The lamps are always bright and unable to turn off | 1. The switch is short-circuited, please replace the switch; 2. The circuit board is faulty, please contact the local service center to resolve the issue. | |
| Camera | Re -start the camera every 10 minutes during the camera | It belongs to normal phenomenon.The product presets 10 points, so the camera will be automatically restarted every 10 minutes.The setting of 10 minutes is based on file size and data security considerations. |
| It can be used normally, but the camera cannot be saved | 1. The reason for not being able to save is that the format of the memory card is incorrect. Use special software to format the memory card into FAT32 format with a cluster size of 32KB; 2. Purchase a new FAT32 format memory card; 3. If the problem is still not solved, please contact the local service center staff to solve it. | |
| Can't search the GPS signal | 1. Unfavorable weather conditions such as cloudy and rainy days will affect the satellite search effect, and it may not be possible to search satellites in a covered room. Please go to an open outdoor area for a better satellite search effect; 2. If the problem is not solved yet, please contact the local service center staff to solve it. | |
| The lighting is flickering, and the camera cannot be turned on | 1. If the battery is low, please use the matching charger to charge the lamp in time; 2. If the problem is not solved, please contact the local service center staff to solve it. | |
| Stop the camera during the camera | 1. The recording stops after about 10 minutes. You can shut down normally or freeze the machine. Restart the machine and it will stop after about 10 minutes. This problem is caused by bad areas or damaged files on the memory card. Please reformat the card to FAT32 to solve the problem. 2. If the problem is not solved yet, please contact the local service center staff to solve it. | |
| The camera cannot be automatically covered | 1. Please check whether the camera time is the current time; 2. If not, please use the time synchronization software that comes with the camera flashlight to synchronize it, and the problem will be solved; 3. If it is not solved yet, please contact the local service center staff to solve it. | |
| Can't enter the main interface of the camera | The camera row line is loose or damaged, please contact the local service center staff to solve it. | |
| White screen, flower screen | The reason for this problem is that the screen line is loose or the screen failure, please contact the local service center staff to solve it. | |
| The screen display "Please insert card" | TF card loose or TF card slot damage or TF card burn out.Please contact the local service center staff to solve. | |
| Vague camera | 1. Please check whether there are any scratches on the transparent part of the lamp holder. If there are any scratches, you can replace the transparent part of the lamp holder. 2. If there are no abnormalities, please contact the local service center staff to resolve the issue. | |
| No response | 1. Please charge the battery first to check whether the problem is caused by a dead battery. 2. If the problem is not solved, please contact the local service center staff to resolve it. | |
| Show the storage card "0g" | The storage card is off, re -insert the storage card, or contact the local service center personnel to solve it. | |
| Carton, often crashing | The system program is wrong.Please contact the local service center staff to solve. | |
| Communicate | There is no signal of a flashlight | 1. Check whether the flashlight is inserted with a mobile phone card of appropriate size. If the size of the mobile phone card is not appropriate, please replace the mobile phone card with an appropriate size. 2. Check whether the mobile phone card is suspended due to arrears. If the mobile phone card is suspended due to arrears, please renew the call fee or replace the new mobile phone card. 3. Check whether the wifi is connected. If the wifi is not successfully connected, please connect it correctly and try again. 4. Please confirm whether the connected WIFI is connected to the network. If the network is not successfully connected, please select a WIFI with network signal and try again. 5. If the problem is not solved yet, please contact the local service center staff to solve it. |
| Account cannot log in | 1. Please confirm whether the flashlight has a network signal. If there is no signal, please move to an area with a network signal to operate; 2. The signal is correct. If you use the Ocean King Cloud service, please contact the local service center staff to resolve the issue; 3. If you use your own server, please contact the administrator of our company to confirm whether the account is normal. | |
| The computer browsing interface cannot be opened | 1. Please use Google or Firefox browser; 2. If the problem is not solved, please contact the local service center staff to solve it. | |
| The computer cannot open the video | 1. Enter the browser settings interface, check the FLASH function, and try again; 2. If the problem is not solved, please contact the local service center staff to solve it. | |
| Temperature measurement | Inaccurate temperature measurement | 1. The object-to-object ratio of the temperature measurement module sampling area is 1:8. Please select the best test distance according to the measured area. 2. For multiple measurements, please select the same distance for testing. 3. If the ambient temperature is below zero, please do not use it. The temperature measurement module does not support the use of sub-zero ambient temperature. 4. If the measured temperature exceeds the test range, please operate according to the temperature measurement range specifications. 5. If the problem has not been solved, please contact the local service center staff to solve it. |
| Display garbled | 1. If the display screen fails, please contact the local service center for resolution. 2. If the temperature measurement module fails, please contact the local service center for resolution. | |
| Ranging | Inaccurate | 1. When testing the distance to the liquid surface, the distance measurement module does not support this function yet. 2. The lamp test distance is measured from the end of the lamp. If there is a difference of one flashlight distance, it is normal. 3. When the test distance exceeds the range, please operate according to the flashlight usage specifications. 4. If the problem has not been solved, please contact the local service center staff to solve it. |
| Display garbled | 1. If the display screen fails, please contact the local service center for a solution. 2. If the ranging module fails, please contact the local service center for a solution. |
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